Refund policy

Sanna's Returns and Refunds policy reflects our commitment to quality and customer satisfaction.

Web Returns: All products carry a 30-day customer satisfaction guarantee from the date the product is delivered. If you are not satisfied with your product(s) and you are within the 30-day satisfaction guarantee window, click here to submit your request and a member of our customer care team will reach out regarding next steps.

Damaged Shipments: We test all products for quality and inspect shipments before they leave our warehouse. When your order arrives, please inspect it for any damage that may have occurred during shipping. If you notice any damage, you must notify our customer care team within 3 business days to qualify for a refund or replacement.

If you need to report a damaged shipment, email your request to customer support and a member of our customer care team will reach out regarding next steps. Be sure to provide detailed information about the damage.

Refunds: Once a refund is approved, you will be refunded to your original payment method and notified at that time. Please keep in mind that it may take a few business days for your bank or credit card company to process and post the refund. The refunded amount will be for the cost of the returned item(s) after any applicable discounts, excluding any shipping costs incurred at the time of purchase.

We don't accept returns or exchanges on items sold as Final Sale.

We do not accept returns or offer refunds on digital gift card purchases.

We do not offer refunds on any shipping costs incurred at the time of purchase.

We appreciate your understanding as we work to provide you with the best possible service.

If you have any questions regarding our shipping and returns policy, or need further assistance, please reach out to our team: